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 E-mail
What is my e-mail user ID?
How do I check for e-mail?
What do I do with e-mail messages after I read them?
How can I find people's e-mail addresses?
Can I send a message to many people at once?
Can I send Word documents in e-mail?
Is there a size limit for sending e-mail attachments?
Someone sent me an attachment and I can't find it. Where did it go?
How much space at RPA do I have to store e-mail messages?
Can I have more than one e-mail account?
Can I get my e-mail while I'm traveling?
What should I do if I get junk e-mails?
How can I subscribe to e-mail newsletters or mailing lists?
How can I unsubscribe from an e-mail newsletter or mailing list?
Can my friends using other ISPs or AOL send me e-mail?
I sent somebody on AOL an e-mail and they didn't get it. Can you tell me why?


What Is My Mailbox Name?

When you joined RPA, you received a mailbox name, separate from your dialup user ID. Your mailbox name is a unique ID you use to log on to RPA's mail server and receive e-mail. Your e-mail address is mailbox_name@rpa.net. Make sure your friends, family, and business associates know your email address, but DO NOT tell others what your password is.

If you signed up with RPA prior to 1998, your mailbox name may be the same as your dial-up user ID. If your dial-up user ID follows the format "rpa3xxx", then your mailbox name will be different.
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How Do I Check For E-Mail?
In your e-mail program, open your Inbox and click Send and Receive or Get Msg (depending on your e-mail program). Your e-mail program checks the RPA mail server for new messages and saves them in your Inbox. Learn more about checking for new e-mail messages.
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What Do I Do With E-Mail Messages After I Read Them?
After you read an e-mail message, it remains in your Inbox until you delete it. When you delete the message, it is sent to your Trash or Deleted Items folder. Depending on your e-mail program, the message will either be deleted immediately or will remain in the trash folder until you empty it. You can also save a copy of the message as a text file on your hard drive or sort it into a special email folder. To save the message, choose Save or Save As from the File menu, name the file, then press the return or enter key. Learn how to sort email message into special folders in your Inbox.
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How can I find people's email addresses?
There are several online directories on the World Wide Web where you can search for somebody's e-mail address by their name and other criteria. Some directories are:

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Can I send a message to many people at once?
To send messages to more than one person, simply enter additional e-mail addresses, separated by commas, in the To, CC (carbon copy), or BCC (blind carbon copy -- nobody will be able to see recipients typed here) fields of the e-mail message window. Be careful when sending to many people at once or people you don't know well: most users do not like to receive unsolicited e-mail or "chain" e-mail.
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Can I send Word documents in e-mail?
You can send Word documents, spreadsheets, graphics files, and even small applications as e-mail attachments. When you attach a file to an e-mail message, a copy of the file is sent with the e-mail message. The file is automatically downloaded to your recipient's Inbox when he or she checks for new e-mail. Learn how to send and receive e-mail attachments.
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Is there a size limit for sending e-mail attachments?
Yes. The limit with RPA Internet is 10 MB. However, be aware that many e-mail providers CANNOT accept emails larger even than 1 MB. This means that even if you send a message successfully, the recipient may not be able to download it. It is considered good netiquette to not send large file attachments to somebody without their express approval.
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Someone sent me an attachment and I can't find it. Where did it go?
Your email program automatically saves email attachments with the message they were attached to, in your Inbox. You can open and use the file by opening the message and clicking the attachment icon in the message window. Your computer will then ask you if you want to open the file or save it to your hard disk drive.
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How much space at RPA do I have to store e-mail messages?
When someone sends you an e-mail message, it is stored on RPA's mail server until you check for new e-mail. Then it is downloaded to the Inbox on your hard drive. Your Inbox can store as much mail as you have room on your hard drive, but each RPA member has a 20MB limit for mail on our servers. You can ensure that you do not go over this limit by asking others to not send you file attachments that may be too large to download, and by configuring your e-mail program to not leave messages on the server.
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Can I get more than one e-mail account?
Yes. RPA Internet allows each account up to 5 e-mail boxes. You may call our Technical Support center and we can create extra e-mail boxes for you, or you may create it via our online Account Management Center.
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Can I get my e-mail when I'm traveling?
If you're going to be traveling with a portable computer, you can easily keep your e-mail correspondence up-to-date. All that you'll need is a connection to the Internet and a computer from which to receive or check your mail. Then, you can configure your system to check for your RPA email.
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What should I do if I get junk email?
Unsolicited e-mail, or spam, is a big problem for the Internet. RPA has a zero-tolerance policy for spam — we forbid our members to send spam, and we work zealously to ensure that our members do not receive it. If you receive junk e-mail, DO NOT REPLY to the sender. Many spammers send e-mail blindly, so your response tells them that they found an active e-mail account. You may mail support@rpa.net so that they may be able to block the spammer.

If you are interested in how unsolicited commercial e-mail works and ways to help stop it, you can visit the Coalition Against Unsolicited Commercial E-Mail (CAUCE) at http://www.cauce.org.
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How can I subscribe to e-mail newsletters or mailing lists?
To subscribe to most e-mail newsletters and mailing lists, you must send a message containing your name and e-mail address to a central computer. This computer adds you to the list. Most e-mail newsletters and mailing lists publish a web page with subscription information, and many let you subscribe directly from the web page.
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How can I get off an e-mail newsletter or mailing list?
When you subscribe to most e-mail newsletters or mailing lists, you will receive an e-mail that includes information on how to leave the list. Generally, this involves sending an e-mail containing the word "unsubscribe" to the list's central computer, but the exact process varies from list to list. If you did not receive an e-mail explaining how to unsubscribe, you may be able to get the information from the mailing list's web site or from the list's owner or publisher. Read any messages you may have received from the owner for more information.
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Can my friends using other Internet companies or AOL send me e-mail?
You can receive e-mail from people around the world — no matter what Internet service provider they use. Tell your friends to address their messages to your_username@rpa.net.
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I sent someone on AOL an email and he didn't get it. Can you tell me why?
Some RPA members and users on other Internet service providers have reported trouble when sending messages to America Online. Apparently, AOL's mail servers (the computers used to route e-mail to the appropriate users) occasionally lose or misdirect email messages sent from outside AOL. This problem is especially noticeable if you send an e-mail attachment. If you have an important message that MUST be delivered in a timely fashion, you should follow up the message with a phone call to the recipient.
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