What
Do I Do With E-Mail Messages After I Read Them?
After
you read an e-mail message, it remains in your Inbox until
you delete it. When you delete the message, it is sent to your Trash
or Deleted Items folder. Depending on your e-mail program,
the message will either be deleted immediately or will remain in the
trash folder until you empty it. You can also save a copy of the message
as a text file on your hard drive or sort it into a special email
folder. To save the message, choose Save or Save As
from the File menu, name the file, then press the return
or enter key. Learn
how to sort email message into special folders in your Inbox.
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How
can I find people's email addresses?
There are several online directories on the World Wide Web where you
can search for somebody's e-mail address by their name and other criteria.
Some directories are:
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Can
I send a message to many people at once?
To
send messages to more than one person, simply enter additional e-mail
addresses, separated by commas, in the To, CC (carbon
copy), or BCC (blind carbon copy -- nobody will be able to
see recipients typed here) fields of the e-mail message window. Be
careful when sending to many people at once or people you don't know
well: most users do not like to receive unsolicited e-mail or "chain"
e-mail.
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Is
there a size limit for sending e-mail attachments?
Yes.
The limit with RPA Internet is 10 MB. However, be aware that many
e-mail providers CANNOT accept emails larger even than 1 MB. This
means that even if you send a message successfully, the recipient
may not be able to download it. It is considered good netiquette to
not send large file attachments to somebody without their express
approval.
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Someone
sent me an attachment and I can't find it. Where did it go?
Your
email program automatically saves email attachments with the message
they were attached to, in your Inbox. You can open and use the file
by opening the message and clicking the attachment icon in the message
window. Your computer will then ask you if you want to open the file
or save it to your hard disk drive.
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How
much space at RPA do I have to store e-mail messages?
When
someone sends you an e-mail message, it is stored on RPA's mail server
until you check for new e-mail. Then it is downloaded to the Inbox
on your hard drive. Your Inbox can store as much mail as you have
room on your hard drive, but each RPA member has a 20MB limit for
mail on our servers. You can ensure that you do not go over this limit
by asking others to not send you file attachments that may be too
large to download, and by configuring your e-mail program to not leave
messages on the server.
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Can
I get my e-mail when I'm traveling?
If
you're going to be traveling with a portable computer, you can easily
keep your e-mail correspondence up-to-date. All that you'll need is
a connection to the Internet and a computer from which to receive
or check your mail. Then, you can configure
your system to check for your RPA email.
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What
should I do if I get junk email?
Unsolicited e-mail, or spam, is a big problem for the Internet.
RPA has a zero-tolerance policy for spam — we forbid our members
to send spam, and we work zealously to ensure that our members do
not receive it. If you receive junk e-mail, DO NOT REPLY to the sender.
Many spammers send e-mail blindly, so your response tells them that
they found an active e-mail account. You may mail support@rpa.net
so that they may be able to block the spammer.
If you are interested in how unsolicited commercial e-mail works and
ways to help stop it, you can visit the Coalition Against Unsolicited
Commercial E-Mail (CAUCE) at http://www.cauce.org.
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How
can I subscribe to e-mail newsletters or mailing lists?
To
subscribe to most e-mail newsletters and mailing lists, you must send
a message containing your name and e-mail address to a central computer.
This computer adds you to the list. Most e-mail newsletters and mailing
lists publish a web page with subscription information, and many let
you subscribe directly from the web page.
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How
can I get off an e-mail newsletter or mailing list?
When
you subscribe to most e-mail newsletters or mailing lists, you will
receive an e-mail that includes information on how to leave the list.
Generally, this involves sending an e-mail containing the word "unsubscribe"
to the list's central computer, but the exact process varies from
list to list. If you did not receive an e-mail explaining how to unsubscribe,
you may be able to get the information from the mailing list's web
site or from the list's owner or publisher. Read any messages you
may have received from the owner for more information.
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Can
my friends using other Internet companies or AOL send me e-mail?
You can receive e-mail from people around the world — no
matter what Internet service provider they use. Tell your friends
to address their messages to your_username@rpa.net.
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I
sent someone on AOL an email and he didn't get it. Can you tell me
why?
Some
RPA members — and users on other Internet service providers — have
reported trouble when sending messages to America Online. Apparently,
AOL's mail servers (the computers used to route e-mail to the appropriate
users) occasionally lose or misdirect email messages sent from outside
AOL. This problem is especially noticeable if you send an e-mail attachment.
If you have an important message that MUST be delivered in a timely
fashion, you should follow up the message with a phone call to the
recipient.
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